Surgery Telephone Systems

People rely on their local GP surgery. It is at the heart of its community and provides a critical service to its visitors. Using technology from the World’s leading manufacturers, Logical Telecom can provide your surgery with a telecoms system which ensures your patients can speak to who they need to, when they need to, and free up the time of your staff to work on what really matters.

• Call Recording – The Logical Surgery Telephone System offers call recording to allow you to monitor and archive ALL calls made to and from your surgery, helping you to protect your patients, and your staff.

• Automated Reception – With the Automated Reception, your patients can be greeted by an automated message and directed to the person or department they need the most, ensuring they speak to the right person quickly and you staff do not have to redirect calls, e.g. a repeat prescription line or an appointment booking line. During busy periods the solution also enable you to queue calls without the need for any additional lines.

• Text Phone for the Hard of Hearing – Logical Telecom can introduce a text phone to communicate with your patients already using mini-coms. Text phone provides an easy to use keyboard phone featuring a text platform that enables you to print out both sides of the conversation, complete with a dedicated phone number and integrated hearing loop.

• Connect Branch Surgeries – If you have a main surgery and one or more satellite surgeries, Logical Telecom can provide a module allowing you to link up all branches, routing calls through a single branch when other branches are closed or overflowing calls to other branches in busy periods. Calls between surgeries are free and the whole system is easy to administer.

• Fax service – A traditional fax machines is an inconvenient method to receive confidential information. With a Logical Telecom fax service, you can receive and send faxes quickly and securely direct from your computer.

• 24 Hour Reception – With the automated reception tenant, your patients can phone your surgery at any time of day to book, cancel or re-arrange their appointments. It can also deliver emergency or out of hours messages to multiple locations ensuring that an on call team member will get the message automatically.
  
  The system reduces call congestion at busy times, frees up reception staff and reduces costly non attendance rates at your surgery.

For more information contact Logical Telecom on
0808 144 3939 or email us