FAQ

Here are some common questions that we are asked. If you are unable to find what you are looking for,
please don’t hesitate to pick up the phone and speak to one of the team.

 

Broadband Services

I would like to upgrade my Broadband package. Who do I need to contact?

Please contact our sales team on 03448112200 and we will be happy to assist with your query

My Broadband speeds seem to be quite slow. What do I need to do?

Please contact our support team on 03448112222 and they will be happy to go through diagnostics to find out the issue.

Domain Name Services

How can I have my own domain name?

If you call through to Sales on 03448112200 we will be able to assist with your query.

What is a domain name?

A domain name is a unique name on the internet that people can enter into the address bar and find information about your company.

Fixed Line Services

I still seem to be getting billed by my previous supplier?

Firstly contact the previous supplier and make sure that they have closed everything on their side. If they confirm that they have then please call Logical on the main number 03448112200

My first bill seems higher than what was originally expected?

Part month and month in advance line rental charges

General

How easy is it to switch suppliers?

Switching suppliers is very easy, three easy steps in fact:

1. You supply your latest bill
2. We will carry out the analysis and send the contract to you with the savings
3. You sign the contract, and we will bring the service across

Virtual Services

I would like to be able to process reports on the NGN usage

If you have access to the portal then this can be changed by you, if not then please call 03448112200 for assistance

How do I change the number my NGN terminates to?

If you have access to the portal then this can be changed by you, if not then please call 03448112200 for assistance

Give us a call – it’s Logical.

Give our friendly sales team a call today on 0808 144 3939 to arrange a chat about how we can help your business.

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